Terms & Conditions
Bec Bakes – Terms & Conditions
About Us
Bec Bakes Cronulla PTY LTD sells cakes, cupcakes, slices, cookies and other sweet treats from our shop at 27 Cawarra Road, Caringbah NSW 2229.
Our trading hours are listed on becbakes.com.au and may change from time to time.
By ordering online, booking a pick-up or delivery, or buying in-store, you agree to the terms below.
Ordering
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All orders must be placed through our website: becbakes.com.au.
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Full payment is required at the time of ordering.
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We don’t accept orders in-store, over the phone, or via social media.
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If you provide an incorrect email address or don’t reply to our questions, we may need to make decisions on your behalf to complete your order.
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Inspiration photos can be uploaded, but as all products are handmade, designs may vary slightly depending on ingredients, decorations, and seasonal availability.
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Please double-check your order details (product, date, time, delivery address) before confirming.
If you selected the wrong date and need last-minute changes:
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We’ll try to help but cannot guarantee availability.
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If we are able to accommodate, an extra 50% fee may apply to cover staff costs.
Design Your Cake Orders:
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Fondant cakes are not accepted. If ordered, we will cancel and refund in full.
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For themed cakes, you must supply any props or figurines you’d like included.
Pick-Up
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Pick-up is during our listed trading hours.
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Orders must be collected at the nominated time. If you come early, your order may not be ready.
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Orders not collected by close of business may be discarded, and no refund will be given.
Delivery
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Deliveries are made between 10am – 4pm. Specific times cannot be requested.
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If you’re not home, our driver will text you and leave your order in a safe spot (apartment deliveries will be left at the main entrance).
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Once delivered and notified by text, Bec Bakes takes no responsibility for lost, stolen, or damaged goods.
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A third-party courier may be used. While we pack orders with care, we can’t guarantee products will arrive in perfect condition.
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It is your responsibility to provide the correct delivery address. Re-delivery fees apply for incorrect details.
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Delivery fees must be paid in full before dispatch.
In-Store Purchases
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Our shop offers a weekly selection of cupcakes, slices, and cookies.
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Whole cakes are made to order only and not available for walk-in purchase.
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Payment methods: cash and EFTPOS.
Price & Payment
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All prices are in AUD and include GST.
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Website prices apply at the time of ordering.
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Orders must be paid in full when placed online.
Amendments & Cancellations
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Please check your order carefully before placing it.
Amendments:
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Changes must be emailed at least 7 days before pick-up/delivery and confirmed by us in writing.
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Within 7 days, changes may not be possible.
Cancellations:
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Cancellations must be emailed at least 7 days before pick-up/delivery for a 50% refund.
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Cancellations within 7 days will not be refunded.
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Refunds are non-transferable.
Allergies & Dietary Requirements
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Our products contain common allergens: dairy, egg, gluten, soy, maize, nuts.
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We do make gluten-free, dairy-free and vegan options, but all items are prepared in the same kitchen. We cannot guarantee they are allergen-free.
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Customers consume Bec Bakes products at their own risk.
Copyright & Designs
All products, designs and decorations are original to Bec Bakes. Please do not copy, repost or reproduce them without credit and written permission.
General
These Terms & Conditions are current as of 19 Aug 2025.
Questions? Contact hello@becbakes.com (we aim to reply within 30 days).